Refund policy
Shadow Realm Art – Return & Refund Policy
Effective Date: [2/20/2025]
At Shadow Realm Art, we want you to be 100% satisfied with your purchase. Below is our simple, hassle-free Return & Refund Policy.
📌 Returns
- We accept returns within 14 days of delivery.
- Items must be unworn, unwashed, and in original condition.
- Buyer is responsible for return shipping costs.
📌 Refunds
- Once we receive and inspect the returned item, a refund will be processed within 3-5 business days.
- Refunds are issued to the original payment method.
- Shipping costs are non-refundable.
📌 Exchanges
- We do not offer direct exchanges at this time. If you need a different size or design, please place a new order and return the original item.
📌 Non-Returnable Items
- Custom-made & personalized items (including custom wall art & special requests) are final sale.
- Items damaged due to improper care or misuse are not eligible for return.
📌 How to Initiate a Return
- Contact us at shadowrealmwraps@gmail.com with your order number and reason for return.
- We will provide return instructions.
- Ship the item back, and we’ll process the refund once received.
📌 Need Help?
If you have any questions, reach out to us!. We’re happy to help!